TCF Task 2 Service Booking: Ask, Listen, Then Follow Up
In a TCF Task 2 service-booking situation, you do not need to fire through a memorised list. State what you need, ask for one important piece of information and let the reply determine the next question.
HootBill · Edited
Platform practice method
Keep the role clear: you are obtaining information
FEI describes Task 2 as obtaining information in an everyday situation, with the roles specified in the prompt. In a service enquiry, the useful information is often availability, timing, price, conditions and what you need to do next—not a sales pitch from the candidate.
For practice, make four note boxes: need, availability, price or inclusions, and preparation. Do not turn the boxes into a fixed script. Ask the most useful question first and adapt.
Original practice example
Original example: booking a bicycle repair
This is original HootBill practice, not official exam material or a scoring template. The point is to make each next question depend on information you just received.
- Bonjour, j’aimerais faire réparer mon vélo. Avez-vous une disponibilité cette semaine ?
- State the need and ask about the most important availability question.
- Vous avez dit jeudi matin. Est-ce qu’il faut prendre rendez-vous pour une heure précise ?
- Turn the newly heard time into a relevant follow-up.
- Et pour le prix, est-ce que vous pouvez m’expliquer ce qui est compris dans le tarif ?
- Ask about price without inventing what the service includes.
- Très bien. Faut-il apporter un document ou préparer quelque chose avant de venir ?
- Confirm preparation and the next practical step.
Platform practice method
Change the service and repeat
Use bicycle repair once, then switch to a community class, haircut appointment or equipment repair. Write only four keywords. Ask your partner to add one unexpected condition, such as afternoon availability only or an item excluded from the base price.
Review whether your next question used the answer, whether you asked for information that was genuinely missing, whether you stayed in the enquiry role and whether the ending clarified the next step.
- Do not repeat the same type of question simply to increase the count.
- Do not ask again for information that was already clear.
- Never invent a discount, price or included service as if it were given.
Before you start
Is there a fixed number of questions I must ask in Task 2?
This page does not use a question-count formula. The official task is an information-seeking interaction; a number by itself does not prove relevance or interaction.
Can I memorise universal booking questions?
Learn useful question functions and structures, but vary the service, conditions and replies so that the practice does not become a script you must recite in order.